Frequently asked questions

UK Delivery / Shipping Costs / Times?
We aim to ship all orders within 24 hours(STOCK DEPENDANT)

To qualify for free delivery your orders must total the value of £250.  Any orders that total under that value will be charged a fixed £15 delivery charge.
International Delivery/Shipping Costs /Times
Our delivery costs and times for anything outside of the UK vary on destination. Please call a member of our sales team on 0303 300 1005. Or email us at for further information
I have not yet received my order
If you have placed an order and expecting delivery and have not yet received, please contact our sales team on 0303 300 1005.
There are Items missing from my delivered order
Although we do put all our efforst into making sure customers receive the correct ordered items everytime there are occasions when picking errors may occur. If in the unlikley event this happens please email our customer care team on or call the team on 03033 001 005
I have received my order damaged
All orders are quality checked before leaving the warehouse if in the unlikley event you products are received damaged please take a picture of the damage and report this in email on We will try to get back to you on this withinb 24 hours.
How do I raise a return in the UK?
If for any reason you should be disappointed with your order and wish to return it, please call our helpful  sales team on 0303 300 1005 to have this arranged for you.
How do I raise and International return
If you are outside the UK and need to raise a return please contact us via our sales team on 0303 300 1005 and representative will be happy to assist
What is the shelf life of our products
Cartwright and Butler products have a varied length of expiry dates due to the different category's we develop. Our current range sits between 5 months and 3 years. For a individual shelf life's please refer to each product page.
How do I sign in and out of my account?
You can sign into your account by clicking on the icon in the top corner and selecting Log in from the drop down. iInput your credentials once prompted to do so. To Log out click the icon in the corner (once logged in) and select Log out.
How do I change my email, delivery address and contact numbers?
If you need to change your contact details or the delivery address saved in your account this can be done by logging into your acount and changing these under the "My Account" Section. 
What if I have forgotten my password?
If you have forgotten you password click on the "Forgotten your password" link under the Log in box. we will then send you instructions on how to change your password.
What payments do Moordale Foods accept?
The Moordale Foods Trade store currently accepts Mastercard, Visa, Visa Debit, Amex and PayPal in addition to Pay on account (subject to Moordale Foods screening).
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When are payments taken from my account?
An initial check is made with your bank to confirm funds are available to the value of your order. This will show as a request on your statement. Once your order has been booked in as in shipment we will then proceed with taking the allocated funds from your chosen account.
Where do I put in my discount code?
If you have a Cartwright and Butler Discount code this can be added to your order at the final cart stage.